The AnarchAngel

Rules for managing tech support - Volume 1

1. Tech support analysts are not your personal contact. You dont call Joe, you call the help desk and WE help you.

2. Yes, that means you

3. Yes, even if you really like Joe, and you dont really like Bob very much

4. No we mean it

5. Don't make me call your manager

Posted by cbyrne at May 18, 2005 10:51 PM | TrackBack